This is the text I sent to Apple through their support page:
I pre-ordered "High School Musical 3: Senior Year", it never downloaded (it said it would be available 10/23/2008, yesterday), today 10/24 it is available to buy. What the heck is the pre-order feature for? I had promised my children to have the music yesterday. Thought I could trust your store, and if this is the only way I can communicate your support is also utterly inadequate. I will give all evidence of this deficiency on my blog and to all my friends and through my social networks. I hate not being able to maintain my promises and its all your store's fault.
This is th pre-oder in my account (it states music will be avialble 10/23):
I'm waiting from Apple's response and will follow up.
Update (11.47 AM) I recieve a fantastic email from Apple:
Gentile Alessandro Canepa,apple
L’ordine in anteprima "High School Musical 3: Senior Year" di "The Cast of "High School Musical"" è disponibile. Per scaricarlo clicca sul link qui sotto o apri iTunes e seleziona Controlla acquisti nel menu Store. Se hai impostato iTunes in modo da scaricare automaticamente il contenuto acquistato in anteprima, controlla nella tua libreria.
Hours after the album is freely available they tell me I can download it, what a service!!!